Privacy Policy
UrbanFox respects your privacy and aims to keep data management simple and transparent. This policy explains what information we collect, how we use it, and your rights when using our website, web app, and scavenger hunt services.
1. What We Collect
We may collect the following information to facilitate your experience:
- Gameplay Data: Team names, clue responses, gameplay progress, and activation status.
- Media: Photos submitted specifically for gameplay verification.
- Technical Data: Browser type, device type, IP address, usage logs, and session/cookie data required for app functionality.
- Communication: Contact details provided when you reach out for support.
- Payment Information: Handled by secure third-party providers.
2. Payment Data
When you purchase access, your payment information is processed by third-party payment providers under their own privacy policies. UrbanFox does not store full credit or debit card details on its own systems.
3. How We Use Information
We use the collected data strictly for the following purposes:
- Operating and improving the scavenger hunt experience.
- Verifying gameplay steps and tracking team progress.
- Providing customer support and processing transactions.
- Preventing misuse, cheating, or technical issues.
- Complying with legal and record-keeping obligations.
4. Photos Submitted During Gameplay
Photos submitted through the app are used only for gameplay verification. We do not use these photos for marketing, promotion, or public posting without your separate, explicit consent.
5. Cookies and Session Data
We use essential cookies and session tools to:
- Keep your game session active.
- Remember team progress across browser refreshes.
- Ensure platform security and reliability.
- Note: Disabling cookies in your browser may prevent the game from functioning correctly.
6. Data Retention and Sharing
Retention: We keep information only as long as necessary to support your gameplay, handle potential disputes, or meet tax and legal requirements. Data is deleted or anonymized when no longer needed.
Sharing: We do not sell your personal information. We only share data with essential service providers (e.g., hosting, payments) or if required by law to protect our rights or public safety.
7. Your Choices and Requests
You have the right to access, correct, or request the deletion of your personal information. To make a request, please contact us at contact@urbanfox.app. We may require identity verification before processing your request.
Contact Information
UrbanFox
Queenstown, NZ
Email: contact@urbanfox.app